Refunds & cancellations

Auto-renewal

Paid subscriptions are charged through Stripe and renew automatically at the end of each billing period (monthly or annually, as selected at sign-up) at the then-current rate for your plan. Your card on file is charged each period until you cancel.

How to cancel

You can cancel at any time from the billing portal in your dashboard. Cancellation is available online and is no more difficult than sign-up. If you need help, email our support team from the address on file.

Cancellation takes effect at the end of the then-current billing period. You retain access through the end of the period you have already paid for, and you will not be charged again after cancellation.

Refund window

We do not offer automatic refunds for the unused portion of a paid period after auto-renewal. If you believe a charge was made in error or your circumstances warrant a refund, contact our support team within 14 days of the charge. Refund requests are reviewed on a case-by-case basis.

Failed payments

If a payment fails, your account enters a 7-day grace period during which we attempt to recharge the card on file and notify you by email. If payment cannot be collected within 7 days, your account is downgraded to the free tier; your data and API keys remain intact and you can resume the paid plan at any time by updating your payment method in the billing portal.

California residents — Automatic Renewal Law

In compliance with California Business & Professions Code §§17600–17606 (the Automatic Renewal Law), we will send you a reminder before each material change to your subscription (including a price increase) and before each annual renewal. California subscribers may cancel using the “Cancel subscription” control in the billing portal or by emailing our support team from the address on file. Online cancellation is available; you do not need to call us.

Pay-as-you-go

Pay-as-you-go usage is billed monthly in arrears for the prior month’s usage. There is no subscription to cancel; simply stop using the Service and you will not be charged again after the final usage invoice for that month.

Questions

Billing or refund questions: our support team.

See also our Terms of Service §6 (Billing and payments).